Food Trailer King Warranty And Terms Of Sale

1. General Scope of Coverage Click Industries Pty Ltd T/A Food Trailer King warrants to the first registered owner, that Click Industries Pty Ltd T/A Food Trailer King will replace, at its option, any genuine parts covered under this warranty which is found to be defective in material or workmanship during the applicable warranty term as set forth in the Coverage Chart depicted in paragraph B, subject to the exclusions listed in paragraph C. Each applicable warranty term begins on the date of dealer dispatch. This warranty covers new genuine parts (“Equipment”) purchased from Click Industries Pty Ltd T/A Food Trailer King. Food Trailer King equipment comes with guarantees that cannot be excluded under the Australian Consumer Law. The benefits within our Warranty are in addition to other rights and remedies under the Australian Consumer Law.
2. What is Warranted? Subject to paragraph C, all parts of new Equipment are warranted as set forth in the Coverage Chart below. All warranty is commercial grade warranty – 3 months parts and labour and a further 9 months parts only. However, in most cases we go over and above this to deliver you amazing customer service. Industry leading structural warranty covers the draw bar and chassis only from fatigue and has a guarantee for a period of 12 months from original date of purchase. All commercial kitchen equipment is guaranteed under a 12-month warranty from the date of purchase. 
   *  Parts Only Warranty Covers the balance of the warranty period excluding normal replaceable items, including but not limited to vehicle maintenance of our food trucks, tyres, silicone, rubber seals, bearings, light bulbs, screws and rivets etc. The jockey wheel is covered for the first 14 days only.  All jockey wheels are brand new, fit for purpose according to the weight of the trailer, and lift to fit a standard vehicle. If, after that time, you damage your jockey wheel, or your jockey wheel does not lift high enough to get onto your vehicle, you will be responsible for replacing your jockey wheel at your expense.  Jockey wheels can be purchased from trailer part retailers such as Super Cheap Autos.
3. What is Not Warranted (Exclusions)? Pursuant to the terms of this warranty, Click Industries Pty Ltd T/A Food Trailer King IS NOT RESPONSIBLE FOR ANY OF THE FOLLOWING:
   1. Warranties are not valid on items purchased for the purpose of rental, loan or hire use.
   2. No warranty is offered on products sold at auction or as demonstrator, factory seconds or used products.
   3. Warranty does not cover the product in the event of abuse, misuse, accidental damage or collision, modification of design, fair wear and tear (wheel bearings, wheels, tyres, paint, rusted stainless, door locks) neglect, incorrect or inadequate maintenance. Suspension, wheels nuts and bearings must be checked before every trip. Wheel bearings must be serviced by an authorized motor mechanic in 6-month intervals. Note: for extreme use the trailer will require more frequent wheel bearing service.
   4. There is no warranty or compensation for any transport, accommodation, towing or recovery costs, lost business, spoiled food arising from a warranty claim are the responsibility of the purchaser unless otherwise stated in writing by Food Trailer King.
   5. Trailer bodies are guaranteed for a period of 12 months from original date of purchase. Cosmetic blemishes are excluded from the warranty and are the owner’s responsibility to maintain.
   6. Fridges and freezers are guaranteed for a period of 12 months from original date of purchase; 3 months parts and labour, further 9 months parts warranty. General wear and tear is exempt. The fridge must not be operated for a long period of time in an enclosed space, i.e., with the trailer or truck closed for weeks at a time as a way of storing goods; the fridge needs ventilation to function properly.
   7. Overloading of trailer and causing damage to suspension is not warranted. We suggest you take careful note of the GVM of your trailer as per your VIN plate and do not overload it for safety and structural reasons.
   8. Drilling through panels of the trailer will void warranty on panels and is likely to cause moisture inside the panel, blistering and bubbling. Under no circumstances should you drill from one side of panel to the other.
   9. Any Equipment that has been altered or modified in a manner not approved by Click Industries Pty Ltd T/A Food Trailer King is excluded from the warranty.
   10. Defects caused by normal wear and tear, or lack of reasonable and proper maintenance are not warranted.
   11. Normal maintenance parts and service, including but not limited to vehicle maintenance of our food trucks, tyres, silicone, rubber seals, bearings, light bulbs, screws and rivets etc are classed as normal wear and tear items and as such are not included in the warranty.
   12. Defects caused by user negligence or failure to comply with the owner’s operator’s manuals. 
   13. Defects caused by misuse or abuse, including but not limited to use of Equipment: (i) beyond stated or reasonable specifications or tolerances, (ii) contrary to the terms of the owner’s manual, (iii) or contrary to the Equipment’s intended purposes.
   14. Defects caused by the use of equipment not purchased via Food Trailer King.
   15. Costs of parts cleaning, adjustments, service calls, diagnostics, and clean up.
   16. Costs of rental of replacement equipment during the repair period.
   17. Window and door glass and mirrors.
   18. Freight charges on replacement parts.
   19. Addition or replacement of chemical weight materials.
   20. Damage or defects caused by accident, theft, fire, flood, vandalism, or an act of God.
   21. Equipment which has been declared a total loss and subsequently salvaged.
   22. Overtime labour charges.
   23. Transportation of Equipment and travel time (including mileage).
   24. Any failure or defect not caused by a defect in workmanship or materials.
   25. Silicon in trailers including on the roof, outside, and internally is a maintenance item.  Silicon will not last forever; dirt, residue, grime etc can build up and cause the silicon to be ineffective and will need replacement as part of normal maintenance of your trailer, just as you would in your bathroom at home. When replacing silicon, this should be done with high quality silicon, making sure all old silicon has been removed, cleaned and dried out prior to application. Please note that roof leaks can occur due to silicon wear and tear, so please make it part of your regular 3-monthly maintenance checks to thoroughly inspect the silicon throughout your trailer.  
   26. Support jacks – if a support leg is faulty on delivery, you must inform us within 14 days. Due to the nature of the part and it’s use, support jacks fall under wear and tear items and therefore replacements are not covered by warranty.  Please note support jacks may need to be replaced over time with continual use.
   27. The purchaser is responsible for insurance of the trailer or truck from the point of deposit on the trailer or truck. 
   28. Warranty provided on trailers and gas equipment is determined by a third party supplier.  If a warranty claim is rejected by the supplier, the cost of the invoice will be due and payable by the owner of the trailer.
   29. User Error is not covered by warranty.  User error includes any error that arises on the food truck, trailer or equipment due to incorrect use, incorrect servicing or maintenance, irresponsible use or disregard of safety guidelines and Operator’s Manual. 
       Should a technician attend site at your request and find there is no faulty equipment, that the issue has been caused by user error, you, the customer, will be responsible for the invoice and repairs.  Should the technician find fault in workmanship or equipment, Food Trailer King will be responsible for the invoice and repairs. 
   30. Off road, dirt road and dirt track use.  Please note:  Trailer not suitable for off-road or dirt road use and damage caused by towing on unsuitable roads will not be covered by warranty. 
   31. Using the mobile cool rooms and mobile freezer rooms in over 32 degree ambient temperatures.  Mobile cool rooms and mobile freezer rooms are designed for use in up to 32 degree ambient temperature. Should the temperature exceed 32 degrees ambient, careful management is required to cool to target temperature.

       In these situations we recommend cooling overnight and when using the cool room during the day, use with minimal door opening to maintain cool temperatures. The greater the difference in ambient to target cooling temperatures, the more critical it is to plan ahead with overnight cooling, for example, it is highly unlikely to cool a freezer to -18 in 1 hour when ambient temperature is 40 degrees.

       Please note: we are unable to guarantee cooling temperatures when ambient temperatures are greater than 32 degrees. Please be aware of this when purchasing a mobile cool room or mobile freezer room.

4. Terms of Warranty
   1. Warranty is only valid to food trailers and accessories that have been well maintained, kept clean, tidy, and neat. The Purchaser must maintain their trailer/truck and equipment in accordance with the instructions provided in the owner’s manuals and keep records and receipts for such maintenance. Food Trailer King may ask the Purchaser to prove that regular maintenance has been timely and properly performed.
   2. All warranty work is to be carried out by Food Trailer King or by a Food Trailer King authorized representative unless with the express written permission of Food Trailer King. Food Trailer King will repair or replace the item at their discretion.
      Note that NO unauthorized works will be reimbursed to you or paid directly to the contractor by Food Trailer King unless with EXPRESS WRITTEN PERMISSION from Food Trailer King prior to work commencing.
      In short, you, the customer, are not authorized to engage contractors of your choosing to complete works on your food truck or trailer and on-charge Food Trailer King without seeking our written approval of the quote first. Such invoices will not be paid, and furthermore, as per E.7., taking such action will void your warranty from this date forwards.Authorisation for works quoted less than $500 will be provided in writing by Food Trailer King to you, the customer.  Failure to obtain authorisation prior to having works completed will result in Food Trailer King’s refusal to reimburse or pay any unauthorised invoices or claims. 

      Authorisation requests for works quoted more than $500 will require quotes detailing scope of works from a minimum of 2 suppliers submitted in writing to Food Trailer King for formal approval.  All submitted quotes will be reviewed and authorisation requests assessed within 3 business days. 

      Reminder:  NO unauthorized works will be reimbursed to you or paid directly to the contractor by Food Trailer King unless with EXPRESS WRITTEN PERMISSION from Food Trailer King prior to work commencing.

   3. Warranty claims will require photographic and/or video evidence of the claim to clearly demonstrate the item requiring repairs to ensure your warranty claim is processed efficiently and in a timely manner.
   4. Food Trailer King takes no responsibility for any losses of income, or losses from any other nature occurring while any food trailer warranty issue is being warranted and/or repaired.
   5. Food Trailer King takes no responsibility for your success or lack thereof in the food business. We sell you the trailer only as agreed and outlined on your invoice. We make no claims on what you will or will not earn as a food trailer operator. We do, however, help you as much as we can, but ultimately you need to run your business.
   6. Our trailers and equipment are always being updated and refined. Some items may not match video exactly, we do our best to inform you in advance. If you have questions please just ask, we are happy to let you know. Our goal is to provide you with the most up-to-date product.
   7. Some items are supplied from third party Australian suppliers. In some cases, you will need to contact third party suppliers directly as they warrant their own items and undertake repairs for you. We will advise if this is the case. They will have their own service network and service you quickly.
   8. Should any warranty or after sales repair work be required and you are located within a 300km radius of our factory or service centre, you will be required to bring your trailer to the factory or service centre for works to be completed unless we have agreed on exceptional circumstances. Please be aware that if exceptional circumstances have been agreed upon, there will be a fee payable. 
   9. Tradesmen will not be organised outside of standard working hours to repair or replace equipment; standard working hours being Monday – Friday 8-4pm.  Should you insist on a tradesperson to repair your trailer outside of working hours, the fees will be payable by you, the trailer owner. This is standard across many industries.  In many cases, depending on your location, you will need to take your trailer to a local service centre to have the repair completed. This may cause you to lose income during the short period of time your trailer is being repaired, as with your regular servicing, however, we take no responsibility for compensation at this time. Repairing and maintaining your trailer is part of running a business and should be expected during the warranty period and as ongoing maintenance for your business.
   10. Any replacement part that has been issued to you under the terms of your warranty is covered under warranty for the remainder of your warranty period regardless of the size of the part; whether it is a replacement unit, hose, or simply replacement nuts and bolts, the expiration of the warranty period remains unchanged from 12 months after the date of delivery of your trailer.  Therefore your warranty period does not reset to full warranty term on receipt of a part, for the entire unit OR the part itself.  Your warranty on your truck or trailer will expire 12 months from the date of delivery, regardless of any claims made during the warranty period and replacement parts received.
5. Termination of Warranty 
   This warranty terminates and is voided immediately upon the occurrence of any of the following:
   1. Use of trailer for rent, hire or loan.
   2. Use of any replacement part that is not a genuine authorized part.
   3. Any modifications to the trailer or truck by an unlicensed tradesman.
   4. Failure to timely and completely perform regular maintenance and service as prescribed by the operator’s manual during the warranty term.
   5. Failure to perform Purchaser’s obligations as set forth in this warranty.
   6. Under no circumstances can any unauthorised repairs be undertaken on the trailer within the warranty period without voiding your 12 month warranty.  Authorisation for repairs will be provided in writing by a team member at Food Trailer King.
   7. Misuse or abuse of equipment, including but not limited to use of equipment: (i) beyond stated or reasonable specifications or tolerances, (ii) contrary to the terms of the owner’s manual, or (iii) contrary to the equipment’s intended purposes.
   8. Transfer of ownership of food truck or trailer. Warranty is valid only to the original purchaser and may not be transferred or deferred in any way. Once sold or otherwise disposed of by the original purchaser to any third party, warranty becomes void.
   9. Hosing out the inside of your trailer.  This is classed as misuse of equipment; under no circumstances is the inside of your trailer to be hosed out, this will result in damage to internal components including flooring, equipment and electrical and will void your warranty. 
6. Exclusion of Implied Warranties and Limitation of Liability  This warranty is in lieu of all warranties of merchantability, fitness for a particular purpose or other representations, warranties or conditions, expressed or implied, all of which are hereby excluded. The remedies of this warranty set forth herein are exclusive. Click Industries Pty Ltd T/A Food Trailer King neither assumes, nor authorizes any person to assume for it, any other obligation or liability in connection with the sale of covered equipment. Correction of defects, in the manner and for the applicable period of time provided above, shall constitute all obligations of Click Industries Pty Ltd T/A Food Trailer King sales to the purchaser, and Click Industries Pty Ltd T/A Food Trailer King shall not be liable for negligence or breach of contract with respect to covered equipment. In no event shall the purchaser be entitled to recover for incidental, special, or consequential damages, including but not limited to, lost profits or income, cost of rental or replacement equipment, inconvenience, or other commercial losses, because some jurisdictions do not permit limitations or exclusions of implied warranties or incidental or consequential damages, the above exclusions may not apply to you.
7. No Dealer Warranty This warranty is the only warranty authorized by Click Industries Pty Ltd T/A Food Trailer King. Dealers, distributors, and other third parties have no authority to make any warranty, representation, condition or promise on behalf of Click Industries Pty Ltd T/A Food Trailer King, or to modify the terms or limitations of this warranty in any way.
8. Purchaser’s Obligation  To secure warranty service, the Purchaser must promptly report the defect at www.aftersalescare.com.au. 
   To maintain an active warranty during the period, you, as the Purchaser, are to verify that regular maintenance has been timely and properly performed in accordance with the instructions provided in the User Manual by keeping records and receipts for such maintenance.  The Purchaser is to upload clear copies of records, receipts and completed User Manual checklists as and when the service and maintenance is due.  Failure to upload service records by the due date will void any remaining warranty on the truck, trailer or equipment.
   If a covered defect occurs, it is the Purchaser’s responsibility to cease operating the equipment until repairs are made. Damage occurring from continued operation may not be covered by this warranty.
   Any items sent or received are subject to freight fees, including aftersales warranty parts or any items or equipment that need to come back to the factory for any reason.
   General conduct whilst dealing with our staff and suppliers – Your polite and respectful conduct is expected.  Abusing staff, demanding instant fixes outside of or during business hours, threatening, intimidating or unreasonable behaviour, verbal or physical abuse towards staff will not be tolerated.
   We understand that running a business can be stressful at times and things can go wrong, but our staff are there to help, and offer excellent customer service if you allow them to.  
   We always show our customers utmost politeness and respect so expect the same in return for all of our staff members, tradesmen and delivery drivers.
9. Owner’s Responsibility  As the food trailer/food truck owner and/or operator, it is your responsibility to read the User Manual carefully to learn how to operate and service your equipment safely and correctly.  Please note Food Trailer King are not liable for any injury or damage to your person or trailer due to accidents or malfunction; it is your responsibility to operate your trailer and equipment safely, respecting that you are working in a kitchen, a high risk environment, with hot water, steam, fryers, open flame etc.  Food Trailer King can take no responsibility for personal injury whilst operating the food truck or trailer.  Every effort is made to provide you with a comprehensive operator’s manual for all equipment, which must be followed at all times.  
   It is also your responsibility to ensure servicing and maintenance as outlined in the manual and part H above is completed by the due date, with receipts and checklists uploaded to verify compliance.
   Keep all safety guards and devices in place and operational at all times. Failure to do so could result in personal injury or equipment damage. Operator’s Manuals are available in hard copy and online.
   Gas Servicing: All gas equipment should be serviced every 3 months by a licensed gas fitter, and always kept clean and free of greases, excess oil and food debris.
   Your qualified gas fitter must service and certify ALL gas appliances in the trailer, as well as check, service and certify all gas connections.
   Proof of service uploaded to Basecamp with the date clearly visible is required to maintain your warranty.  Failure to provide proof of service will void any warranty on gas equipment.
   Please note any movement of any gas appliances from their original position in the trailer or truck will become the responsibility of the qualified gas fitter you choose to undertake this work.  ALL work and appliances will then need to be recertified. 
   We will require a gas certificate and photos of the new compliance plate and dated invoice for our records. 
   Electrical Servicing: As with gas appliances, your electrical appliances and electrical work within the trailer requires servicing every 3 months by a licensed electrician. 
   For each electrical service you will be required to upload the invoice with the date to Basecamp to confirm that all electrical has been tested and tagged by a qualified electrician. Failure to do this will terminate your warranty effective immediately.
   Please Note: Failure to complete and verify your required services will result in termination of warranty.  It is imperative for equipment longevity and your personal safety that maintenance guidelines are followed, on time, as per the manual.
   Mechanical Servicing:  You will be required to have a qualified mechanic check your wheel bearings, suspension and brakes every 6 months.  As with your other services, proof of service uploaded to Basecamp with the date clearly visible is required to maintain your warranty.  Failure to provide proof of service will terminate your warranty.
10. Terms and Conditions of Sale
    Floor Plans – Once your floor plan has been confirmed and you have signed off on the plan, the floor plan and order is final.  The trailer will be produced using this plan and it will be followed through to completion.  No refunds, discounts or cancellations are applicable past this stage.  Should you wish to make a cancellation of your custom built trailer whilst in production, this will incur a 30% restocking fee as standard.
    Delivery – Please note delivery timeframes vary from order to order, depending on a number of factors including parts and equipment availability from our 3rd party suppliers, weather conditions on the roads, and various other natural disasters and delays that occur from time to time.  Some of our videos mention 30-60 working days, and while this is our target, build time can sometimes be up to 90 days.  This can and will vary; you should not book events, pre-purchase perishable items or quit your existing income until you have received an accurate delivery date from our team and know your trailer is on the way.  Food Trailer King takes no responsibility for any losses incurred due to delays in delivery and reserve the right to vary the estimated delivery date to a date that is reasonably necessary for the supply of goods. Food Trailer King shall not be held liable for any loss or damage, including, but not limited to, any consequential or indirect losses to the customer caused by any variation of the delivery date.
    Force Majeure – No Party shall be liable or responsible to the other Party, nor be deemed to have defaulted under or breached this Agreement, for any failure or delay in fulfilling or performing any term of this Agreement (except for any obligations to make previously owed payments to the other Party hereunder) when and to the extent such failure or delay is caused by or results from acts beyond the impacted Party’s (“Impacted Party”) reasonable control, including, without limitation, the following force majeure events (“Force Majeure Event(s)”) that frustrates the purpose of this Agreement: (a) acts of God; (b) flood, fire, earthquake or explosion; (c) war, invasion, hostilities (whether war is declared or not), terrorist threats or acts, riot or other civil unrest; (d) government order or law; (e) actions, embargoes or blockades in effect on or after the date of this Agreement; (f) action by any governmental authority; (g) national or regional emergency; (h) strikes, labour stoppages or slowdowns or other industrial disturbances; (i) epidemic, pandemic or similar influenza or bacterial infection (which is defined by the Australian Centre for Disease Preparedness as virulent human influenza or infection that may cause global outbreak, or pandemic, or serious illness); (j) emergency state; (k) shortage of adequate medical supplies and equipment; (l) shortage of power or transportation facilities; and (m) other similar events beyond the reasonable control of the Impacted Party.
11. Scope of Liability  Food Trailer King will not be held liable for any direct loss or damages, including, but not limited, to consequential and indirect loss and damage of any kind arising out of the supply, design, assembly, installation or use of the goods, except for direct damage to the goods themselves, and the limit of liability of Food Trailer King shall be for the repair or replacement of the damaged goods, at their sole discretion. Subject to any applicable State or Federal Statute to the contrary, Food Trailer King’s loss is limited and does not cover any other damages including any items stored in the trailer.